Terms and Conditions
Terms and Conditions for ‘www.tendancesonline.com’ Online Portal
By accessing and using this Portal, you agree to be bound by the following terms and conditions including all the policies mentioned hereunder (hereinafter referred to as the “Terms & Conditions”). In case you do not accept to be bound by these Terms & Conditions, you may not use this Portal including any services provided hereunder.
- The Online Portal
1.1. This Online Portal accessible on https://www.tendancesonline.com (hereinafter referred to as the “Portal”) is owned and operated by Secret Labels Ltd, a company having its principal place of business at Ground Floor, Magic Lantern. Rose Hill. (hereinafter referred to as “Tendances”).
1.2. You acknowledge and accept that these Terms & Conditions must be read together with the following policies which are also accessible hereunder:
- Registration Policy
- Products & Services Policy
- Delivery Policy
- Cancellation of Order & Refund Policy
- Returns & Refund Policy
- Liability & Disclaimer Policy
The above policies shall collectively be referred to as the “Policies”.
1.3. These Terms & Conditions apply to persons purchasing Products or Services from the Portal, as well as any persons visiting same.
1.5. Tendances reserves its right to amend these Terms & Conditions at any time at its sole discretion.
We recommend you to read and acknowledge these Terms & Conditions each time you access the Portal.
- Definitions and Interpretation
2.1. Unless otherwise specified or unless the context clearly indicates otherwise, the following terms shall have the following meanings ascribed to them:
2.1.1. “Business Day” means any day of the week other than Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.2. “Calendar Day” means any day of the week, including Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.3. “Direct Marketing” means to approach a person, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the person;
2.1.4. “Intellectual Property” means, collectively, the patents, copyrights (and moral rights), Trade Marks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, Know-How, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which are owned by, licensed to, used and/or held (whether or not currently) by Tendances on or in connection with this Portal;
2.1.5. “Know-How” means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secret and other processes and methods used by Tendances in connection with this Portal, as well as, all available information regarding marketing and promotion of the Products and Services described in this Portal, as well as all and any modifications or improvements to any of them;
2.1.6. “Tendances” will include the employees, officers, advisers, service providers, suppliers and content providers of Tendances;
2.1.7. “Products & Services” products, devices, accessories, content, any other products or services which may be offered by Tendances on the Portal;
2.1.8. “Trade Marks” means those trademarks owned by companies within Tendances and any other trademarks, designs, logos, style names and slogans which Tendances either owns or has the right to use or any derivative service offerings of, and applications for, any of same;
2.1.9. “Portal Material” means the contents of this Portal, including without limitation, all and any information, data, documents, Intellectual Property, material, products (including software) or services contained in, accessed through, or downloaded or obtained from this Portal;
2.1.10. Terms like “you”, “your”, “Customer” refers to any person accessing the Portal and/or registering on the Portal.
- Capacity to Contract
You hereby warrant to Tendances that you have the required legal capacity to enter into and be bound by a contract to make any online purchase on the Portal under the laws of Mauritius. You warrant that you are 18 (eighteen) years or older.
- Modification of these Terms & Conditions
4.1. These Terms & Conditions shall commence from the date on which they are published on the Portal and continue indefinitely. Tendances reserves the right, in its sole discretion, to amend, including without limitation, by the addition of new terms & conditions, at any time and from time to time and/or terminate these Terms & Conditions in its entirety and/or cease the operation of the Portal at any time, with no liability or recourse to you.
4.2. Any such amendments shall come into effect immediately and automatically. It is your responsibility and you undertake to read these Terms & Conditions each time before using the Portal for any such amendments.
4.3. Tendances will notify you of amendments to these Terms & Conditions as and when they arise, by publishing a notice of such amendments on the Portal, which you will be required to accept before using the Portal.
4.4. If you choose to visit the Portal, your visit and any dispute over your privacy is subject to these Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the Republic of Mauritius.
- Other Terms and Conditions
Certain Products & Services offered on the Portal may be subject to specific terms and conditions as indicated on that part of the Portal (see Product conditions & Services Policy) and your use of those Products & Services will also be subject to those specific terms and conditions governing those relevant Products & Services. To the extent that those specific terms and conditions conflict with these Terms & Conditions, then those specific terms and conditions shall take precedence.
- Login and Registration
Prior to any online purchase, you may have to register your details online in order to initiate any order whether prepaid or postpaid transaction. (Please refer to the Registration Policy)
- Portal Material – Scope of Permitted Use
7.1. Subject to the provisions of these Terms & Conditions, you may only download, view and print the Portal Material online restrictively for your own personal use and only for non-commercial purposes.
7.2. You may not alter, modify, decompile, copy, reproduce, distribute, transfer, sell, transmit, display, broadcast, publish, exploit, license or create derivative works from the Portal. You must get Tendances’s prior written approval if you wish to copy, reproduce, distribute, transmit, display, broadcast or publish any of the Portal Material, whether electronically or otherwise.
7.3. You may not use this Portal or its material for any illegal or unlawful purposes or as prohibited by these Terms & Conditions.
7.4. You may not link to any page on this Portal or frame same or any of the pages on this Portal in any way whatsoever without the prior written permission of Tendances. Recognizing the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding online conduct.
7.5. You may not transfer any rights or obligations in terms of these Terms & Conditions to any other person or entity.
7.6. You are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you for the exercise of your rights of permitted use of the Portal.
- Your behaviour when using the portal
8.1. You may not use the Portal to obtain or distribute:
8.1.1. Material which is defamatory, unlawful or contains hate speech; or
8.1.2. Bulk e-mail, whether solicited or unsolicited.
8.2. You must not interfere with or jeopardise the functionality or the operation of any part of the Portal or attempt to interfere with or jeopardise, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this Portal or its material.
8.3. You are strictly prohibited from using the Portal for spoofing, hacking, flaming, cracking, phishing or spamming; and/or any other malicious behaviour.
8.4. You may not intercept any information transmitted to or from Tendances or this Portal which is not intended by Tendances to be received by you.
- Disclaimer and Limitation of Liability on this Portal
The use of the Portal and reliance on any Products & Services is subject to the Liability & Disclaimer Policy.
- Warranties and Indemnities
You hereby indemnify Tendances and its officers, directors, employees, representatives or contractors or other persons for whom in law Tendances may be liable from any loss, damages, liability, claim or demand due to or arising out of your use of the Portal or its material or your breach of these
Terms & Conditions.
- Governing Law
This Portal is hosted, controlled and operated from the Republic of Mauritius. The parties agree that these Terms & Conditions shall be governed by and construed and interpreted in accordance with the laws of the Republic of Mauritius.
- Whole Agreement
12.1. These Terms & Conditions, together with the Policies, constitute the whole agreement between you and Tendances relating to your access to and use of the Portal.
12.2. No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of these Terms & Conditions which Tendances may show, grant or allow you shall operate as an estoppel against any party in respect of its rights under these Terms & Conditions nor shall it constitutes a waiver by Tendances of any of Tendances’s rights and Tendances shall not thereby be prejudiced or stopped from exercising any of its rights against you which may have arisen in the past or which might arise in the future
14.1. In the event that any claim, matter or dispute arises between you and Tendances arising out of or in connection with your use of the Portal, same must be referred to the Customer Services Department by contacting our Customer support department by email on email@example.com. Both parties shall first strive to amicably resolve all matter or disputes arising from the interpretation or performance of these Terms and Conditions, failure of which, the matter or dispute will be resolved in accordance with the Mauritian Code of Civil Procedure.
14.2. Notwithstanding the clause 14.1, Tendances reserves the right to deal with any legal claims arising from the matter in a forum of its choice, which will include but will not be limited to, the courts of the Republic of Mauritius. This right will continue to apply after termination, cancellation or amendment of these Terms & Conditions. You agree that Tendances is entitled, but is not obliged, to institute any proceedings arising out of or in connection with these Terms & Conditions or your use of the Portal or its material, in any court in the Republic of Mauritius having jurisdiction over you, even though the cause of action in question may exceed the jurisdiction of that court.
14.3. Notwithstanding the above provisions, either party shall be entitled to institute action in any court of law of competent jurisdiction to obtain urgent interim relief or, in the case of Tendances, including but not limited to, for the collection of any outstanding debts due and payable by you to Tendances.
- Address for delivery of notices
Tendances chooses the below address for the delivery of notices for all purposes under these Terms & Conditions, whether in respect of court process, notices or other documents or communications of whatsoever nature:
- Tendances, La City Trianon. Quatre-Bornes
- Removal of Access
Tendances may, in its sole discretion, change, amend, suspend, withdraw or discontinue any aspect, feature, Products & Services or information contained on the Portal at any time. Tendances may also impose limits on certain features and services or restrict your access to any or all of Portal or Portal material without notice or liability.
- Intellectual Property Rights
All the content, Trade Marks and data (including copyrighted content) on the Portal, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Tendances and as such are protected from infringement by local and international legislation and treaties. Any and all copyright subsisting on the Portal, including these Terms & Conditions, vested in Tendances and all rights not expressly granted are reserved. The re-publication or distribution of any content available on the Portal including by framing or similar means is prohibited.
- Electronic Communications
You consent to receive communications from Tendances electronically and agree that all such agreements, notices, disclosures and other communications are deemed to be duly sent by Tendances for the purposes of these Terms and Conditions.
By registering & accepting these Terms & Conditions, you acknowledge and accept to receive promotional advertisement from Tendances from time to time
- Registration Policy
- This Registration Policy must be read together with the Terms and Conditions for Tendances Online Portal and the Policies indicated therein.
- Customers are free to browse the Portal without registration, but registration is mandatory for the customer to be able to perform the following:
– Make online Purchases
– Receiving newsletters with exclusive online offers
– Opening an online account
- Customers will need to provide the following details to process their registration:
– Mobile Phone Number
– A valid e-mail address. (This e-mail address will be used for identification purposes and for sending notifications and electronic receipts)
- Online registration is free of charge for the Customer.
- Tendances shall use all reasonable endeavours to protect the Customer’s information submitted on the Portal in line with the Data Protection Act.
- Customers need to enter their email (e-mail address provided under Clause 1.3 above) and password (obtained upon registration) to log-in online.
1.8. The Customer agrees that:
– He will keep his username and password safe, and will not share them with anyone.
– He will not surrender his account to someone else.
– He takes full responsibility in case he allows someone else to place an online order using his account credential.
– He will not pass himself off as someone else or create multiple, false accounts.
– He will not use the account for any unlawful purposes
1.9. The Customer acknowledges and accepts sole responsibility for the correctness and accuracy of all information provided during the registration process. The Customer shall keep Tendances harmless from any claims and/or losses arising from any incorrect information provided by the Customer during registration on the Portal.
1.10. The Customer is responsible for keeping his registration information confidential and for any activity on his account, notwithstanding that it may have been used by any other person with or without his knowledge or authority. If he suspects any unauthorized use of his account, he must immediately inform Tendances on (230)5912 8888 or via email on without any delay. Upon receiving this notification, Tendances may reject any orders not yet executed and deactivate the Customer’s password and account if warranted. Tendances will not in any case be held responsible for any losses suffered by the Customer due to the unauthorized use of his account. The Customer further agrees to hold Tendances harmless from any losses resulting from his non-compliance to the clause 1.9.
1.12. To deregister from the Portal account, the Customer must send an email to firstname.lastname@example.org. The process will be undertaken by latest the next 2 business days and a confirmation email will then be sent to the Customer.
2.1. We will only send your personal information such as i) name ii) email ID iii) telephone number to third party companies should you request a call back from a company promoting their offer(s) on icare.mu. By filling in the request call back form and submitting it, you consent and agree that your personal information will be sent to the company in question so that they can contact you directly, either by mail or phone in order to respond to your interest in their product or service.
2.1.1. The Customer is responsible for maintaining the confidentiality of his account and password obtained upon registration and for restricting access of third parties to his account. The Customer agrees to accept full responsibility for all activities that occur under his account and/or through the use of his password.
2.1.2. During registration on the Portal, the Customer will be asked to choose a login name and a password to access his account. His email address will be used as his login name.
2.1.4. If the Customer forgets or loses his password, the password can be reset online.
2.1.5. The Customer should change his password on a regular basis.
2.1.6. The Customer should be precautious with automatic sign in; and must refrain from checking the “remember me” option on the application form screen if he uses a shared computer.
2.1.7. The Customer should notify his Bank immediately when his bank card is lost, stolen or expired.
2.1.8. Tendances implements security measures to protect personal information of the Customers during any transactions. All information pertaining to any transaction on the Portal is encrypted using Secure Socket Layer (SSL) protocol before transmission. This Portal secures the Customer’s private information using a SSL Certificate.
2.1.9. If the Customer updates any of his information, Tendances may keep a copy of the information that the Customer originally provided in Tendances’s archives for reasons as documented in this Policy.
The Customer can view and modify his personal information by clicking on the Portal option “My Account”.
2.1.10. Tendances may also share the Customer’s data with its banks and other authorized persons for the purpose of processing the online payment transactions.
2.2.1. Tendances undertakes to protect the information provided by the Customer in compliance with the Data Protection Law of Mauritius.
2.2.3. Tendances will receive and store any information the Customer enters on the Portal or provides in any other way. Tendances shall use the information that the Customer provides for such purposes as responding to his requests, customizing future shopping for him, improving its stores, and communicating with him.
Tendances automatically collects certain personal information when the Customer is using the Portal and mobile applications, such as the customer’s IP address, browser type, operating system, mobile carrier, ISP, URLs of sites from which the Customer arrives or leaves the Portal and/or mobile applications and sites that have embedded Tendances’s platform technology. Through cookies and other technologies Tendances is able to recognize the Customer as an existing or registered user of the Portal and/or mobile application.
A cookie is a tiny data file that resides on the Customer’s computer, mobile phone, or other device, and allows Tendances to recognize the Customer when he returns to the Portal using the same computer and web browser.
2.2.5. Tendances may use the Customer’s personal information as follows:
– To better understand the Customer’s needs and to provide a better overall service by contacting the Customer in relation to the Products and Services provided by Tendances.
– To inform the Customer about deals and promotions that Tendances may have, by sending promotional materials or details by e-mail or post.
– To contact the Customer regarding account status, changes to the Terms and Conditions and other matters relevant to the underlying services.
– To fulfill the Customer’s transaction requests, and to deliver the ordered products to the Customer.
– As requested by law
2.2.7. Tendances does not store any of the Customer’s Credit Card information
2.2.8. Tendances makes no warranty that:
The Portal will meet the Customer’s requirements or will always be accessible;
2. The Portal will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
3. The results that may be obtained from the use of the Portal will be accurate or reliable;
4. The quality of any products, services, information, or other material purchased or obtained by the Customer through the Portal will meet his expectations; and
5. Any errors in the Portal will be corrected.
23 Product & Services Policy
3.1. Online orders
3.1.1. The Customer must be a registered Customer (kindly refer to the Registration Policy) to be able to place online orders.
3.1.2. Payment for Products & Services shall be made in local currency (Mauritian Rupee) on delivery.
3.1.3. The Customer can choose from the following payment methods before delivery after placing an online order:
- A) Pay via Juice mobile App from MCB.
- B) Pay via bank transfer by requesting bank details.
- C) Debit and Credit card payment
3.1.4. Value Added Tax (VAT) is included in the showcase price.
3.2. Notifications on successful / failed Transactions
3.2.1. A confirmation including a receipt of the transaction (the “Transaction Receipt”) will be sent to the Customer‘s e-mail account upon successful online payment for Products & Services purchased and/or postpaid settlement at the moment of delivery.
– The Transaction Receipt will have a unique identification number to the transaction.
– The Customer’s bank card account number will not appear on the Transaction Receipt.
3.2.2. The Customer can view order history of his account at all times by logging into ‘My Account’ accessible on the Portal.
3.3.1 Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees.
3.3.1 All prices are inclusive of VAT at the applicable rate at the time of your order
- Delivery Policy
4.1. Once the Customer places an online order, Tendances commits to deliver the order within 1 to 4 business days from the date of purchase.
4.2 Should the product be out of stock Tendances will immediately inform the customer by email or telephone and place the order on hold and will contact the customer once stock has been received.
4.3. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands. For any other shipment ( international), a separate fee structure will be provided.
4.4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
4.5. Tendances Delivery Team will contact the Customer directly to notify him when the delivery of his order shall take place.
4.6. Tendances commits to deliver the ordered and available items within xx Business Days (excluding weekends and public holidays). Should Tendances not be in a position to deliver the Customer’s orders within the given time-frame (for e.g in case of any force majeure), Tendances Delivery Team shall contact the Customer immediately & notify him when the delivery of his order shall take place.
4.7. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Tendances on 5912 8888 to notify the Delivery Team with a 6 hours pre notice.
4.8. The Customer needs to present his identification document (National ID or Passport) and carry out payment to the Tendances Delivery Staff before accepting the delivery.
4.9. The Customer must ensure and check that the product delivered is the right one and keep a copy of the vat invoice as a certificate for warranty.
5.0. Tendances shall help the Customer for configuration of the products (where applicable) upon request, but will not be held liable for any mishap that may occur during installation of equipment
- Cancellation of Orders & Refund Policy
5.1. No cancellation or order or refund will be entertained by the management.
- Returns & Refunds Policy
6.1. Returns may be considered by Tendances under the following conditions:
– If the Customer notes that the delivery box is damaged at the time of delivery.
– If there is an issue with the size of the item.
– If there is a mismatch between the product ordered and the delivered one.
6.2. After delivery, the Customer must notify Tendances as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 5912 8888 or by email@example.com. Any request for return will be considered solely based on the warranty conditions and including the following conditions.
– The Customer must bring the defective product to Tendances, La City Trianon together with the valid sales invoice.
– The Customer agrees neither to, nor allow any other party to modify or tamper the product. Any evidence of tamper will be equivalent to material breach by the Customer and Tendances shall have no obligation to accept back the product.
– The Customer must present the Sales Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).
6.3. Tendances reserves the final right to exchange the product for a return as per the above.
- Liability & Disclaimer Policy
7.1. Tendances will not be responsible nor liable for any losses suffered by the Customer resulting from the rejection of transactions, the non-processing of bank card payment, delay in delivery of products or for any other reasons beyond Tendances’s control including but not limited to insufficient funds in the Customer’s account, network downtime, expired bank card.
7.2. Tendances shall not be liable for the unavailability of the Portal in the event of a Force Majeure or for acts of omissions of persons or bodies for whom Tendances is not responsible or any other cause, whether similar or dissimilar, outside Tendances’s control.
7.3. No liability of any nature whatsoever shall be incurred by Tendances on the happening of a force majeure or any such events as aforesaid.
7.4. The use of the Portal and reliance on any products or services available online is entirely at the Customer’s own risk. The Portal, including all its functionalities, is provided “as is” and Tendances will not be liable for any unavailability, interruption, downtime, malfunction, or failure of the Portal for any reason whatsoever.
7.5. Tendances does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed on, linked to or distributed through the Portal. The Customer acknowledges that any reliance upon any such opinion, advice, statement or information shall be at his sole risk. Tendances reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Portal and the Products & Services listed herein.
7.6. Whilst Tendances takes reasonable precautions in its operation of the Portal, neither Tendances nor its representatives will assume any responsibility and neither Tendances nor its representatives shall be liable for any damages to or for viruses that may infect the Customer’s computer equipment or other property on account of his access to, use of or browsing of the Portal or his downloading of any materials, data, text images, video or audio from this Portal. Any material downloaded or otherwise obtained through the use of the Portal is done at the Customer’s own discretion and risk and he will be solely responsible for any damage to his computer system or loss of data that results from the download of any such material and Tendances will be held harmless from such claims at all times.
7.7. The Customer agrees that under no circumstances whatsoever, Tendances , its employees, representatives or contractors may be held liable for any indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict, negligence, or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts sustained by the Customer, his directors, employees, dealers or customers, resulting from his use of or inability to use the Portal or its material.
7.8 Tendances will at its best efforts screen or edit all the content available from the Portal to ensure that there is no illegal, defamatory or obscene content. You are encouraged to inform Tendances of any content on the Portal that may be offensive or illegal and hold Tendances harmless from any claims arising thereof