FAQ
We tried to cover frequently asked questions below.
Shipping
Delivery will be done within 24hrs up 96hrs from the date of purchase.
Our contact detail for the delivery is as follows:
Email address: delivery@tendancesonline.com
Phone Number: +230 999 9999
In case a first delivery attempt is unsuccessful for the following reason:
- Not present at delivery address
- Phone number off or unavailable
Our team will contact you for pick-up of items in our stores. If the client requests for a second delivery, the fees will be of Rs XXX
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Payment
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Returns
A one-time return concerning items purchased on www.tendancesonline.com is allowed for size exchange within xx days of purchased. It is allowed only for new and unused items from Tendances shop.
The following exchanges will not be entertained by the management of www.tendancesonline.com
- Models
- Sizes not available online at the time of exchange
Clients are requested to fill the exchange form. The process may take up to 48 hours. For all exchange of items, a shipping cost will be charged to the clients.
- Client needs to verify if the size of item is available for a return. In case the size of item is not available on our online store, we will not be able to entertain the request.
- Fill in the return item online form.
- Pack item in the delivery package.
- Our team will contact you by email for pick-up of product within 48 hours as from reception of return item online form.
How many days is exchange of item available?
We offer a one-time return for size exchange within xx days of the delivery. Client should fill in and send the return item online form within xx days as from delivery.
Can I send an email to request an exchange of item?
You are kindly requested to follow the exchange process by filling the return item online form. Our team will contact you within 48 hours of reception of the return item online form.
No refund will be entertained after purchasing.